Friday, 8 August 2014

5 FANTASTIC FEATURES OF MISSION STATEMENTS


A company’s mission statements is said to be a constant reminder to the managers, employees, and in some cases customers of why the company exists and what the founders envisioned when the idea to establish the company struck.

Mission statements are at their best when they reflect a vision, an almost “impossible dream” that provides direction for the next 10 to 20 years. 
However, before stringing words together to establish a good corporate mission statement, Peter Drucker’s classic questions need be considered: What is our business?  Who is our customer?  What is of value to the customers? What would our business be? What should our business be?
Having answered these, it is also important to ensure that the five fantastic features of mission statements are also incorporated into it.
·         Limited number of goals:  a beautiful mission statement should focus on limited goals. The statement “We want to produce the highest-quality products, offer the most service, achieve the widest distribution, and sell at the lowest prices” claims too much.
·         Emphasis on the company’s major policy: Mission statement should stress the policy to narrow the range of individual discretion and to enable employees act consistently on important issues. 
·         The corporate mission should be able to define the major competitive spheres within which the company will operate
·         Long term view: Management should change the mission only when it ceases to be relevant.
·         Lastly, good mission statements should be as short, memorable, and meaningful as possible.

For instance, the search engine giant- Google has a good example of corporate mission statements perfectly worded to accommodate the five points above. “To organize the world’s information and make it universally accessible and useful”.
Another good example is Coca-Cola’s which is beautifully expressed in plain and simple sentences:
 To refresh the world - in mind, body and spirit
 To inspire moments of optimism - through our brands and actions
 To create value and make a difference everywhere we engage.

Finally, the five features and the classic questions above ease formulation of corporate mission statement. Anything short of this would give birth to a vague statement like this:“To build total brand value and customer leadership faster, better and more completely than our competition.
We build brands and make the world a little happier by bringing our best to you”

Wednesday, 6 August 2014

Dear Advertisements:

You always try and catch my eye,
 and the funny thing is you usually do.
 
I don't mean to sound like an angry guy,
but I just wish you could hear me say "screw you"

While I watch my shows you come with your rambling,
why cant you just let me watch my show unbroken?
When I'm on the web you pop up on the text practically trampling
the words that I was just reading, you must be joking.

Anywhere I go I can't get away,
Watching videos you make me wait,
every day while on the freeway,
the worst part is I sometimes take the bait.

An ad for a burger at my favorite fast food
makes me hungry and I must go there soon.

A poster of a movie that I have never heard of
I go and see it and it is a film I do not love.



by Merci Perpe.


Friday, 11 July 2014

Repositioning Nigeria: A marketing perspective

In 2009, Late Professor Dora Akunyili, the then minister of information and communication made efforts to launch a rebranding campaign to put Nigeria in its rightful position in Africa and the world at large, but the whole song about “good people, great nation” appeared like a bad product in a new package. The advertisements, the logo and the slogan of the campaign were everywhere but there was little or no effort to address the negative elements in the DNA of the brand. Perhaps, no one remembered the axiom that no amount of advertisements can sell a bad product twice.

The brand Nigeria is really sick of negative images in all ramifications. Apart from the current Boko Haram insurgency plaguing the country and plundering lives of old and young, there are other hundreds of other poor images battling the country from the strongest citizens to the weakest. Parts of the negative identities are the illicit acts dubbed 419, which is well recognized outside the shore of the country as a Nigerian thing.

Bribery and corruption keeps growing like grasses both in private and public sectors; criminality from religious houses and ritual dens thrives like business; political and ethnic bigotry are fast dividing the youths and the lifesaving doctors and life reforming teachers would not cease to go on strike to press home their demands. Even the Boko Haram plunderers never stop to strike anywhere anytime. These and many issued have earned the most populous country in Africa its noisome image.
For so many years and so many reasons, the “gi-ant of Africa” continues to go under as the image and international impression of the country remain meaningless to the citizens; unattractive to investors and unsellable to the world. However, to say all hope is lost is to sound like a defeatist.  So Nigeria’s image can still be rectified and launched to the world as a vibrant, working and successful economic heart of Africa.
President Goodluck Jonathan
Nigeria is a brand, a brand is a promise and a strong brand is a promise delivered. Every country stands for something. Every serious country has a meaningful image to sell to the world. When the ongoing world cup host country is mentioned such image as soccer, beaches and carnival flash through our minds. The France capital, Paris is celebrated as the world capital of Romance and presently, the United Arab Emirate is fast becoming the paradise every tourists want to experience.
So, to re-lunch Nigeria brand is to begin by establishing a meaningful interaction with the citizenry just like a strong brand does with its customers. And then the government must establish a renewed commitment to governing the country; gear up the economy back to life, sustain partnership building and communicate the whole efforts to the people using advertising.

Furthermore, a country can establish her image either through destination positioning by promoting her cultural heritages and tourism, or through holistic positioning by improving the overall performance across board. The latter is the best Nigeria can adopt as the situation of the country demands nothing short of a rebirth. 

Also, the brand Nigeria can also be celebrated by identifying the country’s relative advantages over other African countries. Such qualities as size, population and diversity are strengths that can be communicated to the world through Federal Government efforts and the film industry. Unfortunately, Nollywood itself is a reflection of Nigerian problems. It is a divided house and can best be called “ethnicwood.”  A film industry has the power to promote its home cultures and home-made brands. It is a credible window through which investors and tourists peep into the country.  For instance, it’s very easy to see India through Bollywood and America through Hollywood.

Another important thing to consider in positioning the brand Nigeria is to consider our self-impression. What do we say about ourselves? And what does the world hear about us? Any outsider can easily conclude that Nigeria is not a serious country. The most cursed president in the world is a Nigerian according to google. The only medal ever given for corruption is in our cabinets. The only clime, where stealing of public funds is not the same as corruption is Nigeria. These are some of the internal impressions of the country. 

Late, Prof. Dora Akunyili
Nevertheless, there can still be a new national song if the Federal Government sees the citizens as unsatisfied customers who want value for the money spent on the brand to which they submit their loyalty. Instead of seeing every dissent voice as opposition’s, the Government must learn to engage in a meaningful conversation and stop the tendency to win every debate brought up by the consumers of the brand you promote if the brand must be strong. Prioritizing dialogue over monologue will enhance decision making on sensitive matters like doctors and teachers plights as well as the disturbing insurgency.

Consequently, embarking on sincere marketing efforts to ameliorate Nigeria will earn her brand equity first in Africa and the rest of the world. And this can definitely become a reality if the leaders refrain from using politics, religion and ethnicity to heat up the polity. Our brand name would vibrate nationwide if the natural and human resources are judiciously utilized.  The fame of the country   would be rekindled if government at all levels embarks on holistic marketing like Lagos and a few other states are doing. A better portrayal of the nation through Nollywood lenses would be an added advantage. Economic competition and investment will be encouraged if the  government desists  from its usual promise and fail attitude and Nigeria would be a better place when the hackneyed statements such as “we are on top of the situation” becomes a reality.

Finally, with these the brand Nigeria cannot but become attractive at last to all stakeholders from the people to the government, private sector, diaspora, tourists and investors. All shall enjoy the benefits of nurturing the brand.

Wednesday, 9 July 2014

Brands are Human !

By Sushovan Chaudhuri

Peter and Paul were close friends, since years. Their closeness even would allow one rob Peter to pay Paul and vice versa. And for that, neither Peter did mind ever nor did Paul. When Peter began to date his childhood crush Patricia, Paul started courting his long cherished dream of launching a men's apparel label.

Peter and Paul were ignited to plan a life of their own.
In due course, Peter got married to Patricia, so did Paul with his company called Paul's.
The first executions took place meeting the guys' individual plans.
As the water kept flowing under the bridge, Patricia became expectant to deliver her and Peter's first issue, while Paul was about to roll out his first product to the world.

brands are humans
Courtesy: their respective R&D with love and passion, at home, at work. 

Soon, Peter and Patricia introduced their son and baptized him as Allan and Paul christened his label as Adam and presented the same.
The baby and the label… both received their name and brand-name, respectively. 

Gradually, Allan commenced his journey to school, college, B-school and Adam made his foray into shopping malls, retail shops, brand shops, etc. There Allan won many friends and Adam won many consumers. 

Allan and Adam got into their relevant categories and were well accepted in market. 

Allan made strong strides everywhere and achieved certificates, degrees, and diplomas galore, while Adam achieved quality-hallmarks, media-mentions, and ad-awards in abundance.


The man and the product earned laurels, according to their individual merits, and succeeded as brands.
Peter and Patricia were ageing, so they wanted Allan to settle down. On the other hand, Paul was also contemplating for getting Adam a partner for life. After much cajoling, Allan gave in and Adam didn't thwart Paul's desire either.

Alice tied the nuptial-knot with Allan and Eve (a woman's label) sealed Adam's fate as his better-half.
Fresh packaging and promotion in life occurred for the man and the brand. Then came the moment, Allan and Adam were geared up to be father, and Peter and Paul were ecstatic with the prospect of becoming grandfathers.

Jennifer, a sweet little angel, was born to Allan and Alice, where Adam and Eve added the kid-brand Tiny-Toes to their family.

Extension happened for both Allan (the human) and Adam (the brand) to help their families and themselves survive and excel… in life.

Now, having compared Allan with Adam, is there any reason for us not to believe that humans are not brands or brands are not humans? "NO!" I guess. Just the reason, I strongly opine, "To be in rank with success a brand needs to have a human-aura and a human got to wear a brand-image."
(Admit it. Or not.)

Thursday, 26 June 2014

What names make fine brands?



Brand Name Development is a meticulous task and has to be done with careful considerations, because the name goes a long way to determine the success or otherwise of an offering in the market.  It was name that made Nova become a widely used example of product failure even though the story is not completely true.
When General Motors launched “Nova” – a car, the company didn’t envisage the name could limit the sales of such an international brand especially among Spanish speaking countries.  When translated into Spanish Nova denotes a meaning that sharply contradicts consumers’ expectation of the car. It means “doesn’t go”. Same applies to Ford Motor Company when it introduced the subcompact Pinto in 1971, the company couldn't understand why they weren't selling more cars in Brazil, until they learned that “Pinto” is Brazilian slang for “male genitals.
Though, the “Nova” or “No va” story is debunked to be untrue as the two words are different in pronunciation, spelling and meaning. Yet the story remains popular and has become a lesson to consider in teaching brand name development in marketing class. Hence, to develop a brand name consideration of the followings is very important for they are useful in positioning the brand.


Distinctiveness is the first factor to consider in brand name development.  This will afford the brand to be easily identified among hundreds of brands in stores.  Indomie noodles for instance is a unique brand name with distinct lettering that can be recognized by illiterates even in darkness.



A brand name can also be suggestive of the brand’s benefits, characteristics, qualities or functions.  This helps to encourage brand recall and positioning.  So klin detergent and Hypo bleach are relevant examples.


Hypo wipes
Soklin cleans
                  
A brand name must be easy to spell and pronounce. A simple and identifiable name will lead to brand recognition, increase brand recall chances and repeat purchase.  No consumer loves to stay in a store racking his brain to remember the name of the products he wants to buy. Brand names as Onga, Maggi, Omo and Star are ever present in the minds of consumers, because they are shot and simple.


           


 Omo brands is one of the easily recognized detergent brand in Nigeria








Moreover, it is advantageous to choose a name that is versatile to accommodate new products that may be added in the line. Nigeria brands like Dangote, Honeywell and Golden Penny have a blanket name that accommodates the companies’ many products like cement, sugar, flour and so on. However, some brand names under a family or blanket name may lose sales appeal if the company ventures into the production of goods that is not in consonance with consumers’ perception of the company. For instance it will be weird to see TECNO EVAPORATED MILK because the name TECNO has become established as a mobile phone and communication gadget brand.




Finally, brand name plays a decisive role in launching products into the market.  For a product to excel, regardless of its qualities, performance, and packaging, it has to have an appealing name and accompanying identity elements like colour , logo, fonts style and slogan or pay off line, with these, a fine brand is in the making .