A company’s mission statements is said to be a constant
reminder to the managers, employees, and in some cases customers of why the
company exists and what the founders envisioned when the idea to establish the
company struck.
Mission statements are at their best when they reflect a
vision, an almost “impossible dream” that provides direction for the next 10 to
20 years.
However, before stringing words together to establish a good
corporate mission statement, Peter Drucker’s classic questions need be
considered: What is our business? Who is
our customer? What is of value to the
customers? What would our business be? What should our business be?
Having answered these, it is also important to ensure that
the five fantastic features of mission statements are also incorporated into
it.
·
Limited number of goals: a beautiful mission statement should focus on
limited goals. The statement “We want to produce the highest-quality products,
offer the most service, achieve the widest distribution, and sell at the lowest
prices” claims too much.
·
Emphasis on the company’s major policy: Mission
statement should stress the policy to narrow the range of individual discretion
and to enable employees act consistently on important issues.
·
The corporate mission should be able to define
the major competitive spheres within which the company will operate
·
Long term view: Management should change the
mission only when it ceases to be relevant.
·
Lastly, good mission statements should be as
short, memorable, and meaningful as possible.
For instance, the search engine giant-
Google has a good example of corporate mission statements perfectly worded to
accommodate the five points above. “To organize the world’s information and make
it universally accessible and useful”.
Another good example is Coca-Cola’s which
is beautifully expressed in plain and simple sentences:
To refresh the world - in mind, body and
spirit
To inspire moments of optimism - through our
brands and actions
To create value and make a difference
everywhere we engage.
Finally, the five features and the classic
questions above ease formulation of corporate mission statement. Anything short
of this would give birth to a vague statement like this:“To build total brand
value and customer leadership faster, better and more completely than our competition.
We build brands and make the world a little
happier by bringing our best to you”









